Howling Assistant provide our clients with with virtual medical assistants, virtual medical scribe, virtual medical receptionist & virtual medical coders.
Our Howling Assistants are trained and have experience with working with a variety of medical specialties and EMRs.
All of our medical virtual assistants, healthcare virtual assistants, virtual medical coders and virtual medical scribes are highly vetted wand trained.
Howling Assistant is based out of Tampa, Florida.
Our Dedicated Healthcare Virtual Assistant Client Success Managers are located in the United States, Venezuela & Germany.
Most Howling Assistant medical & healthcare virtual assistants are registered nurses (RNs) based out of the Philippines & South America (Bilingual Medical & Healthcare Virtual Assistant English/Spanish)
Our medical & healthcare virtual assistants are put through a strict application and interview process to work with Howling Assistant. They are specifically vetted for their ability to work in a medical setting.
We conduct extensive background checks on each team member. All Howling Assistant team members are provided certified HIPAA-training.
Additionally, all medical & healthcare virtual assistant utilize computers that are up to our standard in terms of security and connectivity.
Our administrative healthcare virtual assistants can manage back-office tasks, referrals, refill requests, faxing, phone calls, insurance verifications, prior authorizations, eligibility, call patients/insurance companies, and much more.
The integrity & security of your patient’s and medical office data is absolutely paramount to Howling Assistant.
We track and monitor all of our healthcare virtual assistants time and activity using Forensics Monitoring & Tracking software.
This monitoring software allows us to:
Howling Assistant Medical & Healthcare Virtual Assistant computer monitoring software monitors all Virtual Assistants activity covering 12+ system objects like: web/apps, social media, emails, keystrokes, network etc. Even on-screen content with OCR is monitored with employee monitoring software.
Non-intrusive, rules-driven user activity monitoring, insider threat detection, and data loss prevention.
Assists organizations to achieve compliance and remain compliant with regulatory compliance standards such as HIPAA, GDPR, ISO 27001, etc.
Content and activity driven rules ensure compliant behavior with respect to employees, contractors, and third-party vendors handling data.
Focus on context with heavy emphasis on user behavior analytics to weed out false positives, and identify anomalous behavior.
Behavior and activity monitoring platform continuously enforces policies and takes immediate action such as Warn, Block, Lockout on detection of anomalies or rule violations.
Recording of all violations for forensics, to assist with investigations, and to satisfy audit and breach reporting requirements.
Automatically discover and identify protected information from structured and unstructured data-in-motion. Built-in classification templates for Personally Identifiable Information (PII), Personal Health Information (PHI), Personal Financial Information (PFI) etc.
As with any medical and/or healthcare practice, it is a physician’s responsibility to ensure HIPAA compliant procedures are in place when working with contractors/employees.
All of our medical & healthcare virtual assistants hold certificates in HIPAA training and are bound by the Data Privacy Act of 2012 in the Philippines. We also require that our healthcare virtual assistants obtain an NBI clearance, which is the Philippine equivalent to an FBI background check here in the states. The same holds true for our medical & healthcare virtual assistants located in South America.
Each individual virtual assistant sign a Business Associate Agreement (BAA) with you.
There are two ways to grant your virtual assistant access to your EMR, direct username + password with limited access to the system. Alternatively, you can have a computer in your office with your EMR along with remote desktop software that your virtual assistant will have access to.
Should an intentional breach of protected health information occur overseas, you are protected by the Philippines Data Privacy Act of 2012. This act holds Philippine citizens accountable for their actions and provides coverage to those affected within the United States. You can read more about this act here.
There are various ways to work with a healthcare virtual assistant, and what works for you depends on the tasks you need completed.
We recommend the following software for their efficiency and security, however our virtual assistants can use whatever software you are currently using in your office:
• Practice Fusion EMR for health records
• Zoom or Google Meet w/G Suite for secure video conferencing software
• Google Drive w/G Suite, a HIPAA-compliant cloud storage service
• Updox for fax management
• RingCentral for VOIP, internet based phone system